Customer Service

We are focused on delivering reliability, dependability, fair prices and exceptional service to our customers around the world.

Customer Satisfaction

Results Speak for Themselves

Every one of our businesses has a customer service improvement plan, with metrics to measure progress. These plans are dynamic, driven by feedback gained from customer satisfaction surveys and our continuous improvement philosophy. Our customer satisfaction ratings are consistently among the best in the industry.

  • In TQS Research, Inc.’s 2016 Key Accounts National Benchmark Study, Berkshire Hathaway Energy ranked No. 1 among 47 U.S. electric utility holding companies included in the study. All four of Berkshire Hathaway Energy's U.S. operating utilities – Pacific Power, Rocky Mountain Power, MidAmerican Energy Company and NV Energy – received top 10 rankings in the study
  • 2017 marks the 12th consecutive year that our gas pipeline companies have together ranked No. 1 among major organizational groups in Mastio & Company’s Natural Gas Transportation customer satisfaction study
  • In 2016, Northern Powergrid delivered its best-ever performance and the most-improved customer satisfaction ratings in its industry peer group

Empowering Customers

We are committed to offering a variety of choices and programs that help our customers manage their own energy use. For example, NV Energy has installed nearly 1.4 million digital meters – one for virtually every customer in Nevada. In addition to helping customers use energy more efficiently, the new smart meter/smart grid technology allows two-way communication, which helps us identify and respond to power outages in real time.

Our Core Principles

  • Customer Service
  • Employee Commitment
  • Environmental Respect
  • Regulatory Integrity
  • Operational Excellence
  • Financial Strength

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