Operational Excellence

Together with our employees, we pride ourselves on excellence in every aspect of our work. Our high standards for operations and system maintenance enable us to meet and exceed our customers' expectations, perform our work safely, and preserve our assets.

Operational Excellence

Setting High Standards

We set high performance standards in every area, from power plants and pipelines to local distribution systems and employees. Berkshire Hathaway Energy has a track record of achievements in operational excellence:

  • AltaLink achieved a major milestone in Alberta’s history of electric power transmission when the Western Alberta Transmission Line was energized in December 2015. Alberta’s first in-service high-voltage direct current transmission line helps relieve transmission system congestion, improves overall system reliability and reduces electrical losses, avoiding an estimated 385,000 tons of carbon emissions per year.
  • In 2016, Northern Powergrid delivered its best-ever reliability performance and the most-improved customer ratings in its industry peer group.
  • Together, Northern Natural Gas and Kern River maintained strong service reliability, achieving compressor unit reliability of 99.99% in 2016.

Our leaders are responsible for instilling a discipline we call “plan-execute-measure-correct,” a continuous improvement philosophy that aids in sustaining gains in operational excellence. With the sharing of best practices, the achievements of a single company can be applied to others in our portfolio.

Expanding the Grid

We believe the growing interest in alternative energy sources, combined with organic growth in demand, will require expansion of the electric transmission grid. BHE U.S. Transmission has invested in projects in several regions in the U.S. and continues to evaluate development opportunities throughout the country.

Emergency Preparedness

When emergencies or natural disasters occur, customers expect a swift response. We are prepared. We regularly conduct emergency response drills for electric transmission, natural gas and pipeline events, and update our storm restoration plans to ensure we're prepared to provide safe, reliable service to our customers.

Our Core Principles

  • Customer Service
  • Employee Commitment
  • Environmental Respect
  • Regulatory Integrity
  • Operational Excellence
  • Financial Strength

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