Enhancing Customer Service Experience
Northern Powergrid uses leading technology to stay in touch with its customers. With text services, social media and award-winning online services, as well as traditional telephone, email and face-to-face services, customers can choose how they want to engage with the company.
Its enhanced range of web-based technology empowers Northern Powergrid customers and provides up-to the-minute information and services. Investment in the company's website enables customers to request new connections, report problems or damage to network assets, report and check power cuts, view investment maps for their community and sign-up for its Priority Services Register.